Find answers on bookings, cancellations, refunds and payments for trains, buses and flights.
Browse answers to common questions
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Use the form below
We reply by email
Dial 139 for train enquiries
and on-board emergencies
Get help for every kind of booking.
Seat selection, boarding points and operator changes.
Name correction, web check-in and baggage.
Cancellation charges and refund timelines for buses.
Cancel or reschedule flights and track refunds.
Charges are set by the operator or airline, not by us.
| Mode | Who sets the charge | Where you can see it | If the trip is cancelled by them |
|---|---|---|---|
| Bus | Bus operator | Cancellation policy shown before you pay | Full refund or rebooking |
| Flight | Airline (fare type) | Fare rules shown before you pay | Full refund or rebooking as per DGCA rules |
Tell us about your issue and we will get back to you quickly.
Tickets, passengers and seat selection.
Rules, timelines and charges.
Failed or pending transactions.
Login, profile and privacy.
Pick the right channel for your booking.
| For | Contact | Use it for |
|---|---|---|
| Train | Railway helpline 139 | Train enquiries, running status and on-board emergencies |
| Bus | Operator number on your ticket | Boarding point, delays and bus location |
| Flight | Airline helpline in your confirmation email | Baggage, name correction and rescheduling |
| Any booking | Contact form on this page | Refund follow-up and payment problems |
Charges depend on how early you cancel.
| Time before departure | Confirmed ticket | Waitlisted ticket |
|---|---|---|
| 48 hours or more | Flat deduction per class | Full refund (minus clerkage) |
| 12 to 48 hours | 25% of fare | Full refund (minus clerkage) |
| 4 to 12 hours | 50% of fare | Full refund (minus clerkage) |
| Less than 4 hours | No refund | Auto-cancelled and refunded |
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Rules for using IxigoTrains.in and booking tickets.
Refund timelines and rules for each payment mode.
Raise a complaint and track its resolution.